Privacy policy
How personal data is collected, used, and protected
Introduction
This privacy policy explains how the Company collects, uses, shares, and protects personal information provided by users of this website. The policy applies to all visitors, applicants, alumni, and other individuals who interact with the site or services.
Compliance with relevant data protection laws is maintained at all times, including the Australian Privacy Act, GDPR, CCPA, and LGPD, ensuring users' rights are respected and information is handled appropriately.
What data is collected
Personal data is collected only as necessary to provide requested services, respond to enquiries, maintain security, and comply with legal obligations.
Directly provided information
- Name and surname as provided by the user.
- Contact details including email and phone number.
- Mailing or billing address if supplied.
- Employment and academic history as submitted.
- Any information voluntarily included in messages or forms.
Automatically collected information
- Device and browser type information is recorded.
- IP address and location data are logged for security purposes.
- Usage times and duration are tracked automatically.
- Referring site or URL is captured upon visit.
- Actions performed on the website are monitored for analytics.
How data is used
Personal data is used to deliver services, process requests, provide support, comply with legal requirements, and for site analytics and improvements.
- Managing user profiles and access to services.
- Responding to user enquiries and requests.
- Processing applications and transactions securely.
- Delivering updates and service notifications.
- Conducting site analytics to improve performance.
- Maintaining website security and fraud prevention.
- Fulfilling contractual and legal obligations.
Our commitment: The Company is committed to protecting personal data and privacy in accordance with Australian law and relevant international regulations, including the GDPR, CCPA, and LGPD. Appropriate measures are in place to safeguard all information collected from users.
Data sharing and third parties
Personal data may be shared with service providers, partners, or authorities where required by law, contract, or for service delivery. Data is not sold to third parties.
Service providers
Service providers engaged by the Company may process data only as instructed and are required to maintain appropriate security and confidentiality.
Legal obligations and compliance
Personal data may be processed or disclosed as necessary to comply with legal obligations, court orders, or regulatory requirements.
Anonymous statistics
Aggregated statistics are collected in anonymised form to analyse site usage and improve service quality.
User rights
Users have the right to access, correct, delete, restrict, object to, and obtain a copy of their personal data, subject to legal requirements. Requests are handled in accordance with applicable laws and regulations.
- Users may request access to their personal data at any time.
- Users may request correction of inaccurate or incomplete data.
- Users may request deletion of their personal data, subject to legal requirements.
- Users may request a copy of their personal data in a portable format.
- Users may object to data processing where justified by law.
- Users may request restriction of data processing under certain circumstances.
To exercise any rights under this policy or for privacy-related questions, contact the Company using the contact information below. The Company will respond in accordance with applicable law.
Data security measures
The Company applies technical and organisational measures to protect personal data from loss, unauthorised access, misuse, alteration, or disclosure. All data is stored securely and handled in accordance with applicable regulations.
Technical security measures
- Data is encrypted during transmission and storage where feasible.
- Secure authentication methods are used for account access.
- Firewalls and intrusion detection systems are implemented.
- Regular software updates and security patches are applied.
Organisational security measures
- Regular staff training on privacy and data handling.
- Access to data is restricted to authorised personnel only.
- Internal audits are conducted to monitor compliance.
- Privacy policies are reviewed and updated regularly.
Data retention policy
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law or regulation.
- Account information is collected to manage user registration and service access.
- Data related to user progress and participation is tracked for programme delivery.
- Communications records are retained to facilitate responses and ensure service quality.
- Financial information is processed only as needed for fee payments or refunds.
- Marketing preferences and communication opt-in status are stored when provided.
Data retention periods may vary depending on the type of information and regulatory requirements.
International data transfers
Personal data may be transferred to or processed in jurisdictions outside Australia, including the EEA, UK, and other regions, where data protection standards may differ. Safeguards such as standard contractual clauses or equivalent mechanisms are applied as required by law.
- Transfers are subject to contractual safeguards and regulatory compliance.
- Data may be stored in cloud infrastructure within or outside Australia.
- Cross-border transfers are documented and reviewed for compliance.
- User rights are maintained regardless of transfer location.
Cookies and related technologies
Cookies are used to improve website functionality, remember preferences, and analyse traffic. Users may manage cookie settings at any time through browser controls or site settings.
Types of cookies used
- Essential cookies are required for core website operations.
- Performance cookies monitor and analyse website usage.
- Personalisation cookies tailor content to user preferences.
- Functionality cookies store user preferences and improve experience.
Cookie preferences can be adjusted or consent withdrawn at any time using browser or site controls.
Policy changes and notifications
The Company may revise this privacy policy to reflect changes in law, technology, or business practices. Updated versions will be posted on this page with a revised effective date.
- Material updates to the privacy policy are communicated on this page.
- Users may receive direct notice of significant changes where appropriate.
- Policy changes are effective upon posting unless otherwise specified.
- It is recommended to review this policy periodically for updates.
Material changes will be communicated via the website or direct notice where appropriate.
Contact information
For questions about this privacy policy or to exercise your data rights, please contact the Company using the details below. Responses are provided within a reasonable timeframe.
Fivenglo
125 Stirling Street, Perth, WA 6000, Australia
Phone: +61 7 4737 6581
Email: content@fivenglo.sbs